Rudy’s Executive Transportation FAQs

What information do I need beforehand to make a reservation?

To facilitate a quick, accurate reservation, please indicate the following:

  • Passenger account number or name
  • Type of service: Sedan, Escalade, Executive Van
  • Any special instructions
  • Your name and telephone number
  • Date, day, time and trip
    • Pick-up address and telephone number
    • Destination: airport, airline, address

Are email reservations accepted?

  • No. Email reservations are not accepted. Please call toll free 1-800-243-RUDY to place a reservation.
  • Customers with an existing Rudy’s account may access e-reservations through a password provided by
    Rudy’s IT Department to access the Rudy’s Reservation page at the www.GoRudys.com website.
  • To set up E-reservation access please email donnaa@rudylimo.com, with your account name and address requesting access. Your e-reservation account access will be set up within 24 hours and emailed back to you. The www.GoRudys.com website is accessible anywhere in the world on the Internet.
  • If you do not have a Rudy’s account call 1-800-243-RUDY(7839), To set up a Rudy’s account.
  • To place a reservation call 1-800-243-RUDY (7839)
  • Reservations online must be 8 hours in advance. If you require the car sooner please call the office.
  • ALL CHANGE’S or CANCELLATIONS to an existing reservation MUST BE CALLED INTO Rudy’s at 1-800-243-RUDY (7839)
  • NO CANCELLATIONS OR CHANGES WILL BE ACCEPTED VIA EMAIL OR ONLINE E-Reservation.
    Call 1-800-243-RUDY (7839)

What is your cancellation policy?

Cancellation of a guaranteed reservation must be made one hour prior to the Fairfield County pick-up time; two hours prior when the pick-up is to be made in NYC or at an airport. Vans require 24 hour cancellation notice. No shows and cancel on locations will be charged accordingly. Cancellation numbers will be given at the time of the cancellation and should be retained for your records.

What can I expect when I arrive at the airport?

  • Look for the Rudy’s sign or your company name.
  • Domestic Flights: Kennedy or LaGuardia – meet at the baggage area unless specified in advance.
  • International Flights: Meet at the Customs exit.

If for any reason the customer cannot locate our chauffeur, DO-NOT-LEAVE it is the customer’s responsibility to call our office Toll Free 800-243-RUDY(7839). We are in constant communication with our chauffeurs and will be able to assist you. Failure to call our office if contact cannot be made will result in appropriate charges. Rudy’s Chauffeurs are attired in a white shirt and a red Rudy’s tie, holding a Rudy’s sign or your company name.

What if my flight has been delayed?

Due to mechanical difficulties or bad weather, we will try to contact someone for authorization to wait. We will not abandon our customer’s at airports. We will wait until the flight arrives and charge accordingly unless we are told to dismiss the car. If the car is dismissed, charges will be from the airport to our office plus time, tolls and parking fees.

Remember: One Hour Free Wait Time at Major Airports. 30 Minutes Free Wait Time on Private Flights.

What should I know if I’m flying a shuttle?

Up to the minute flight information is difficult to monitor on shuttles and one-hour flights. Please call our office as soon as possible for any known changes in arrival times, so we might adjust as necessary.

Do you offer curbside pickup?

Yes. For those times when you arrive at the airport without luggage, all you have to do is request a curbside pickup when you place your reservation. Upon your arrival, telephone our dispatch center at 866-678-3700 and the dispatcher will instruct you where to go meet your vehicle. We will radio your vehicle to pull up and take you away.

Do you have a lost and found?

Rudy’s is not responsible for lost items or items left behind in the vehicle.

Please check the car before you exit the vehicle for all of your personal items. To include keys, passports, computers, coats, bags, jewelry, cell phones, and all other items belonging to the customer/passenger. Rudy’s and Rudy’s Chauffeurs are NOT and WILL NOT be responsible for ANY items left in the vehicle by the passenger/customer.

New England Livery Association, Cadillac, Best of the Gold Coast, National Limousine Association, OnStar